Importance of Respect in Aged Care Cleaning Services

Respect is a Regulatory Compliance Requirement in Aged Care Cleaning

Monday, April 19th, 2021

Aged Care Quality Standard 1: Consumer dignity and choice

The first Aged Care Quality Standard highlights and protects the inherent rights of the aged.

Consumer Outcome

“I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.”*

This foundation Standard reflects the concepts of dignity and respect; identity, culture and diversity; cultural safety; choice; dignity of risk; information; and personal privacy. It recognises the individual’s sense of self, agency and part in the community as essential factors in their health and wellbeing.

Empowering them to be independent and to live their life the way they choose is an important part of this requirement, as well as communicating with them in a manner that respects their dignity, culture, identity and individuality.


This Standard emphasises the person’s right to timely and relevant information, delivered in a way that they can understand, to properly equip them in making their own choices. Within this process of relaying and receiving information, respecting the individual’s right to personal privacy is also a vital part of preserving their dignity as they rightfully deserve.

All of this is to ensure that they are provided proper care and support so that they can live the best life they can.


Understanding that Audrey likes everything in its place.

How to Build Dignity and Respect Into the Aged Care Cleaning Process

Aged care cleaning involves a special kind of sensitivity and care that goes beyond stringent protocols and clinical standards. It takes a heart with genuine concern, respect and understanding – the same kind of heart that we share with our own grandparents, family and loved ones.

Aged care cleaning service providers now have the opportunity to build processes that delivers the Aged Care Quality Standard One (1) in a natural manner every time everywhere.

The new Standard requires us to train human beings to be human. To respect. To pause to understand. To listen to the unspoken word. To give love. To lend a smile, to lift the spirits of the lonely, to say a kind word to the angry, to hold the hand of the weak. To be patient. Above all to know that all of this is part of the service and is mandatory for regulatory compliance.

Visit our Aged Care/Retirement Cleaning page to learn more about how we can look after you.

* Aged Care Quality and Safety Commission 2021, Standard 1. Consumer dignity and choice, viewed 13 April 2021,