Property & Facilities Management - AMC Commercial Cleaning

Property & Facilities Management

Facilities Management and Cleaning

Office blocks & Commercial Cleaning Services

The way we work is changing rapidly. To adapt to these changes, it’s important to ensure your property’s cleaning is up to the job. With over 30 years’ commercial cleaning experience, we understand every office has its own specific cleaning needs.

This is why we offer an innovative approach to Facilities Optimisation Management to provide you with smart, effective and tailored cleaning solutions. Fostering high performing teams and environments through the way that we clean underpins everything we do. Our operational management structure, streamlined processes and ability to be agile, allow us to deliver a consistent and effective clean – no matter the size of the facility.

At AMC, we believe it’s important to look after the health and wellbeing of others, from employees to visitors alike.

That’s why we say: here’s to happiness.

Innovation in Facilites Management

Invest in Happiness! See how we can help.

 

Operational excellence

We understand the challenge to maintain consistent quality in dynamic environments.

This is why we have built an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and provide peace of mind at all times.

Our Operational Plan includes cleaning service structure, customer service and account management:

Facilities Management Operational Structure

Approach and methodology – Facilities Optimisation Management

While a structured scope of works will form the broad basis to the programme, measures for optimisation such as predictive maintenance, real time localisation, data-based decisions on utilisation and agile maintenance will form the new cleaning solution.

Underpinning our service will be the focus on outcomes supporting business performance, wellbeing of employees and other users’ experience, public and workplace safety and health.

Commitment to quality

AMC maintains the highest levels of accreditation certification. We are proud of having been one of the first cleaning service organisations in Australia to implement an externally audited Integrated Management System (IMS) to monitor and report on performance of quality.

Our certifications are of the highest standards:

  • ISO 14001:2016 Environmental Management System
  • ISO 9001:2016 for Quality Management System
  • AS/NZS 4801:2001 Occupational Health & Safety Management

Triple Certification

Workplace health and safety

AMC's health and safety policy promotes a zero harm and injury free work environment and actively supports the health and safety of employees, contractors and customers.

AMC Commercial Cleaning is certified in:

AS/NZS 4801-2001 Occupational Health & Safety Management. Certification Number: 20158

 

Transition management

We recognise that transitioning cleaning services will be one of your greatest concerns when making the decision to change providers. You would want to ensure that there is no disruption of services to your employees. This affects their happiness and workplace wellbeing.

Partnering with us is easy and our transition and implementation plan will make switching smooth and seamless.

Facilites Management AMC Commercial Cleaning

Online auditing and real time reporting

Our online auditing and performance management system enables prompt identification of problems and efficient resolution. This paperless recording and reporting tool assess and monitors our performance against contract specific KPIs.

You will have real time access to our audit reports as well as being able to self-audit via our KPI dashboard, enabling transparent reporting of our service performance at all sites.

It also helps management to instantly notice any problem areas and tackle them immediately. This enables us to respond quickly to any issues and improve our service delivery.

Environment and sustainability

We maintain a strong commitment to our planet and its future. We strive for continual improvement of our environmental performance through systematic management practice on the following:

  • Selection and use of cleaning products and equipment
  • Cleaning methodology
  • Waste management practices
  • Energy consumption
  • Carbon footprint
  • Consideration to community
  • Compliance with legislation
  • Promote good environmental behaviour
User feedback surveys

Client Appreciation Surveys are the key to monitoring and raising our standards. For many years AMC has conducted client appreciation surveys with our clients. We place calls to our clients on a regular basis and ask them to score us on 10 criteria including cleanliness, audits, communication, responsiveness, service and gain a Net Promoter Score (NPS). We are proud that many of our clients have regularly scored us 8 or 9 out of 10, which translates into our current NPS score of +20.