At AMC Commercial Cleaning, we employ rigorous, high-quality management principles across our entire organisation. This results in a highly efficient and comprehensive service that our clients can trust implicitly.
With regards to your commercial cleaning requirements, we implement a three-tiered approach, resulting in a high quality, personalised service.
- Dedicated Site Supervisor
Your site supervisor is your main point of contact and is responsible for the day-to-day management of staff and ensuring a consistently high quality service.
- Customer Service Manager
As a support mechanism for the site supervisor, your Customer Service Manager will be responsible for conducting regular site audits, ensuring that cleaning standards are performed to a high level, and weekly priorities are set and achieved.
- State Operations Manager
Our State Operations Manager meets with your team on a monthly basis, or as necessary, to conduct additional audits and to discuss any additional or unique cleaning requirements.
Approachable & Accountable
Your Site Supervisor & Customer Service Manager are available 24 hours a day, 7 days a week to assist you with cleaning and maintenance issues – it’s like having your own Building or Facility Manager, without the massive overheads!
Primarily, their role is to successfully induct cleaning staff into your premises to execute your cleaning plan as per your requirements, with no disruption to you whatsoever. Additionally, they will follow up with you and offer ongoing quality control and support.
Progressive Communications Systems
The AMC Commercial Cleaning Integrated Management System
In 2007, we became one of the first service organisations in Australia to implement an externally audited Integrated Management System (IMS). Our highly innovative Integrated IMS is used across the organization to efficiently and effectively manage staff, collaborate on tasks and communicate with our customers, resulting in highly efficient service that delivers the utmost in accountability.
AMC Commercial Cleaning’s IMS system was implemented in conjunction with the following certifications:
- ISO9001:2008—Formalised systems and procedures in Quality Assurance for all aspects of the business;
- AS/NZS 4801—Occupational, Health & Safety and Risk Management;
- ISO 14001:2004—Environmental Impact Minimisation Management System.
Backed with the prestigious triple certification, choosing AMC Commercial Cleaning for your office cleaning, or other specialised commercial cleaning requirements, is a choice you can be confident about.
Get in touch with us to discuss our management process in further detail or to request a cleaning quote.