Mission, Vision & Values - AMC Commercial Cleaning Australia

Mission, Vision & Values

Starting from humble beginnings as a small, family run business in Melbourne, AMC Commercial Cleaning identified the need for a more comprehensive and professional cleaning service and has since become one of the most well respected Australian owned commercial cleaning providers in the country.

Although our portfolio has increased since starting out in 1988, we haven’t lost touch with our core principles. We believe that it’s important to look after people, which is why we continue to refer to our integral values of respect, responsibility, excellence, integrity and innovation. We’ve built long standing relationships with leading corporations based on our delivered consistently promise.

AMC stands for far more than just cleaning. We’re about developing relationships and partnerships with our clients and working with them to find solutions to their problems.

Our Mission

At AMC commercial cleaning, we’re committed to providing the highest quality of commercial cleaning available by exceeding the expectations of our clients. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive.

We place value on the human aspect of our brand and we base our success on our ability to see our clients, not as numbers, prospects or jobs; but as people.

Best Practice: We’re happy to be judged on our performance so we can maintain the highest level of accreditation certification. Our goal is to lead by example and maintain the best practices and highest standards in the market.

Support: We believe real time reporting is a fundamental requirement when it comes to servicing our client’s needs. Because of this, it’s important to ensure we are aware of real time site activity.
All site audits and communications are run through our system and uploaded into the database to allow both cleaning operatives, clients and AMC support staff to review and monitor the quality and safety experienced on site in real time.

Operational Excellence: We understand the challenges to maintain consistent quality in dynamic environments. This is why we have developed an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and provide peace of mind at all times.

Empowerment: At AMC, we consider it our responsibility to provide support and valuable contributions to the quality of peoples’ lives beyond the scope of our operations. The role that a clean, safe and hygienic environment plays in making people happy cannot be underestimated.

Protect: AMC’s policy promotes a zero harm and injury free work environment. This policy is applied at contract level through trained cleaning operatives. Our belief is that your employees, patients, clients, students and other visitors all deserve a clean and safe environment to operate within.

Our Vision

We believe everyone has the right to live and work in a clean, safe, enjoyable environment. We believe it’s important to look after people.

Our Values

Respect: AMC is an inclusive organisation where people of all creeds are welcomed and respected on their merits.

Responsibility: We strive to act with integrity towards our staff, our customers, the community and the environment.

Caring: a duty of care for our staff, customers and the environment.

Excellence: At AMC, we seek to provide the best quality experience with regards to our cleaning and our customer service.

Integrity: We hold ourselves to the highest standards of accountability. At AMC, we strive to act with honesty, openness and to be the embodiment of the words we speak.

Innovation: We use an externally audited Integrated Management System (IMS) across the organization to effectively manage staff, collaborate on tasks and communicate with our customers, resulting in a highly efficient service.

Our management team enter their data directly into the electronic audit form which is automatically uploaded into our online system which are then accessible by client appointed representatives as required.

Our clients have real time access to our audit reports via our KPI dashboard, enabling transparent reporting of our service performance at all sites. This enables us to respond quickly to any issues and improve our service delivery.

AMC Commercial Cleaning Objectives

The fundamental objectives to our business when delivering world-class cleaning and customer service, are as follows:

Not only do we provide fully certified, industry-leading commercial cleaning solutions for businesses of any size, we offer ongoing support facilitated by innovative and progressive systems.

Contact us today to discuss how we can implement high quality cleaning on your premises.

 

AMC Triple Certification