Factors to Consider when Selecting a Cleaning Service Provider

Factors to Consider when Selecting a Cleaning Service Provider

Wednesday, March 17th, 2021

You’ll no doubt be looking for reliability, consistency and integrity when engaging new commercial cleaning services in Australia, whether you’re operating shopping centres, retail facilities, showrooms, warehouses or healthcare facilities. Before you sign on the dotted line, be sure to check the following factors.

That the Business is Reputable & RespectedMedical Facility Cleaning

There are a few questions you can ask to determine this. What’s the company’s ownership structure? How long have they held their current contracts, and do they hold similar sized contracts to yours? It’s worth asking about the cleaning team’s depth of experience, their capabilities and set processes. Any reputable commercial cleaning company will be happy to provide references in a similar sector, so you can ask clients about their experiences.

That the Cleaning Plan will Meet your Needs

An accurate cleaning plan demonstrates that the team has listened carefully to your requirements:

  • Check that the days, times, hours and number of cleaners are appropriate
  • Ensure that the essentials are covered: for example vacuuming, dusting and wiping, mopping and detailed cleaning
  • Consider whether any specific extra services have been accounted for; for example, replenishing tea and coffee supplies or cleaning coffee machines
  • Discuss pre-emptive surface disinfection and post contamination cleaning if required. These specialist services require high training and a meticulous process, particularly for medical centres, pathology centres and other medical cleaning.

That Cleaning Teams are Police Checked & Fully Insured

You’ll want to be sure you have trustworthy cleaners in offices, retail stores or other businesses – and even more so for school cleaning, childcare and day care or aged care cleaning. Before signing a new cleaning contract, check that:

  • Staff have police checks carried out
  • The company can provide proof of adequate public liability insurance, and
  • The company can provide proof of workers’ compensation insurance.

commercial cleaning company selectionThat the Business has Thorough Recruitment, Section & Training Processes

It’s important to ask about these processes to ensure there will be high-calibre, fully trained and certified staff working on your site.

That it will be Easy to Communicate & Consult with your Cleaning Company

Will you be able to contact a dedicated account manager within the cleaning company, and is there a local branch within NSW, Victoria, WA, SA or Queensland as appropriate to you? Will it be straightforward to access reporting on their state of service, to escalate an issue and to review your cleaners’ work?

That the Cleaning Company is Dedicated to Doing the Right Thing

This includes the following:

  • An understanding and consistent application of WH&S policy and ZERO HARM policies and processes
  • A robust environmental sustainability process, and
  • Policies and activities relating to good governance, community and social consciousness.

That the Cleaning Company is Continually Improving

For example, what are three recent ways the business has brought in technological or innovation-based improvements? How are they evolving and improving their client services?

That the Transition will be a Smooth one

A detailed transition and implementation process can smooth the changeover for you with absolutely minimal disruptions.

Contact AMC Commercial Cleaning to find truly reliable office, commercial and industrial cleaning in Sydney, Melbourne, Adelaide, Perth, Brisbane and the Gold Coast.